Refund Policy

This is our preliminary refund policy. Final return and refund terms will be available when checkout opens.

Requesting a return

Contact support@bigyardchristmas.com within 30 days to request a return. Include your order number and the reason for your request. Please wait for return instructions before sending an item back.

Damaged or incorrect items

If your item arrives damaged or is not the item you ordered, contact support with your order details and photos so we can help.

Refunds

Support will confirm eligibility, any applicable return shipping arrangements, and refund instructions before you proceed.

Questions?

Contact us at support@bigyardchristmas.com.